Shipping policy

# Shipping Policy

We currently only ship to the contiguous United States. International shipping is not available at this time.

### Order Processing
Orders will be processed within 2‑3 business days after payment confirmation. Processing time may be longer during peak sale seasons, holidays and high‑volume periods. We do not process or ship orders on weekends and public holidays.
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for carrier tracking data to update after label generation.

### Shipping Rates
- Standard flat‑rate shipping: $9.99
- Free standard shipping for orders over $95
- Shipping fees are non‑refundable under any circumstances.

### Delivery Time
Standard shipping delivery takes 7‑10 business days after fulfillment. Delivery dates are estimated only, delays may occur due to weather, carrier issues or other factors beyond our control.

### Hot‑Weather Shipping Notice
During hot summer months, Body Butters and Lotion Bars may melt in transit. These items will be temporarily suspended for shipping in high‑temperature seasons to prevent product damage.

### Buy Online Pickup In‑Store
Orders placed before noon will be ready for pickup the same business day. Orders placed after noon will be available for pickup the next business day.
Your order will be held for maximum 4 calendar days. Unclaimed orders will be automatically cancelled and refunded. Refunds take 5‑7 business days to reflect to your original payment method.

### Important Shipping Terms
1. No address modifications are allowed once an order is submitted. We are not responsible for lost or undelivered packages caused by incorrect customer‑entered address, auto‑fill errors. No replacement or refund will be issued for wrong‑address deliveries.
2. If tracking shows “delivered” to the correct shipping address but your package is stolen or missing, we cannot offer refund or reshipment.
3. Please inspect your package immediately upon receipt. For damaged or incorrect items, you must contact our support within 30 days of delivery. Clear photos of package and defective products are required for any claim processing.
4. We do not accept claims or returns simply due to personal scent preference.